Shipping policy

Shipping Policy – LivionixTech

Effective Date: July 19, 2025
Last Updated: July 19, 2025

Welcome to LivionixTech! This Shipping Policy explains how shipping works when you place an order with us. Please read it carefully before making a purchase.

🚚 Order Processing Time

  • All orders are processed within 1–5 business days.

  • You will receive a confirmation email once your order has been placed and another email once your order has been shipped, including tracking details when available.

  • Order processing may be delayed during high volume periods, holidays, or unforeseen circumstances.

🌎 Shipping Time & Delivery Estimates

Because we operate on a dropshipping model, shipping times may vary depending on the supplier's location and destination country.

Region Estimated Delivery Time
United States 7–20 business days
Canada 8–22 business days
UK & Europe 10–25 business days
Australia/NZ 10–25 business days
Rest of World 15–30 business days

⚠️ These are estimates only. Actual delivery times may vary due to customs processing, courier delays, or other external factors beyond our control.

📦 Shipping Carriers & Tracking

  • We use trusted global carriers such as Yanwen, ePacket, 4PX, USPS, Canada Post, and others depending on the destination.

  • Tracking information (if available) will be provided once your order is shipped.

  • Some packages may not have real-time tracking until they reach the destination country.

📍 Shipping Fees

  • Any applicable shipping fees will be calculated and shown at checkout before payment is made.

🚫 Undeliverable or Lost Packages

  • We are not responsible for lost or undeliverable packages due to incorrect addresses entered by the customer.

  • Please double-check your shipping address before finalizing your purchase.

  • If your package is marked as delivered but not received, contact the shipping carrier first. If the issue persists, please contact us at info@ideasassistant.com for assistance.

🌐 Customs, Duties & Taxes

  • Orders shipped internationally may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

  • LivionixTech has no control over these charges and cannot predict their amount.

❓ Still Need Help?

If you have any questions about your shipment, contact our support team at:
📧 info@ideasassistant.com